In these terms and conditions, “we” “us” and “our” refers to The Art of Hearing. Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only.
We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website Services
- We reserve the right to prevent you using this website at any time if you breach these terms and conditions.
- Our information is intended to be used by registered users within Australia only.
- When you visit our website, we give you a limited licence to access and use our information for personal use.
- You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
- Except as permitted under the CopyrightAct 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
- The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.
Online Shopping and Secure Payment Policy
- All purchases are made with the understanding that the product is right for you.
- All purchases made via our Online Store must be paid in full at time of placing an order.
- We will send all purchases wrapped in protective wrap (e.g. bubble wrap) to mitigate any damage that might occur during the delivery process. The Art of Hearing cannot be held liable for any damage that occurs during the delivery process.
- We use ANZ Bank’s eGate Internet payment gateway system supported and run by the ANZ Bank, as its secure online payment processor that can be used 24/7. eGate Payments are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Online Shopping Returns Policy
- Please refer to the page Click Here
- This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
- You may link our website without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
Intellectual Property Rights
- The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
- All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
- Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
- If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
- The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.
- We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.
- To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
- We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
- From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.
Limitation of Liability
- To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.
- By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
- These terms and conditions are to be governed by and construed in accordance with the laws of WA, NSW, VIC, QLD, SA and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in WA, NSW, VIC, QLD, SA and you agree to submit to the jurisdiction of those Courts.
- If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
- We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
Last Updated 28 February 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return in to us for a full refund, store credit or exchange. Please see below for more information on our return policy.
All returns must be made and/or postmarked (if/where returns are being done by mail) within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email us at [email protected] or call 08 9390 8811 to obtain a Return Merchandise Authorisation (RMA).
After receiving this RMA, place the item securely in its original packaging and include your proof pf purchase and mail your return to the following address:
The Art of Hearing
Unit 2/2 Ecko Road
Armadale WA 6122
- You will be responsible for all return shipping charges.
- We strongly recommend:
- You use a trackable method to mail your return.
- You send all returns wrapped in protective wrap (e.g. bubble wrap) to mitigate any damage that might occur during the delivery process. The Art of Hearing cannot be held liable for any damage that occurs during the delivery process.
Alternatively, you may visit us in person at any one of our 5 location during their regular opening hours with a copy of your proof of purchase.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take between 5 and 10 business days to appear on your credit card statement, depending on you bank and/or financial institution or credit card company. We will notify you when your return has been processed.
The following items cannot be exchanged or returned:
- Any items marked as FINAL SALE and/or DISCOUNTED
For defective or damaged products, please contact us on 08 9390 8811 to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at 08 9390 8811 or email [email protected]